This refund policy was last updated on June 10, 2022.
All refund requests for Spylix software shall adhere to this Refund Policy.
Please read this policy very carefully before placing an order on our website as it outlines your rights regarding the software purchase, including all restrictions and exclusions.
If you purchase Spylix software through a third-party reseller and you want to get a refund, you will need to apply for a refund with the reseller. Find out more details about this here.
If the software you purchased has technical issues that the Spylix technical support team is unable to resolve, you may be eligible for a full refund in accordance with this Refund Policy. Please note however that you are encouraged to accept professional help from our Customer Support Team to avoid the lengthy refund application process. Contact Our Support Center via [email protected]
Subject to the refund conditions outlined in this Refund Policy and any other applicable laws, you may be eligible for a full refund within 14 days after your purchase as long as your refund request meets the following conditions:
Refunds will not be issued if a refund request is made more than 14 days after the initial purchase.
The refund only applies to the primary Spylix subscription (the first purchase).
Any additional Spylix subscriptions that you purchase cannot be refunded in the same request.
You will not get a refund if you lose the private encryption key which can result in data loss, temporary loss of access to your unique user panel, and several other inconveniences.
You will not get a refund if you fail to re-install or re-link Spylix software if the software or the operating system on the target device is updated.
You will not get a refund if the target device doesn’t comply with the Spylix Compatibility Policy.
You will not get a refund if the target device loses connection with the Spylix subscription due to the loss of an internet connection, a factory reset, or an update of the device’s operating system.
You may also be ineligible for a refund if the reasons are beyond Spylix’s control. These reasons can include, but are not limited to:
Refunds will not be used if the reasons for the refund request are beyond Spylix’s control. These can include but are not limited to;
Refunds will not be issued for upgrades and downgrades to or from a Spylix subscription plan.
You initiate a refund process by sending a refund request on paddle.net. The refund request will be processed as soon as possible. If a refund is issued, 9% of the refund amount will be deducted to cover bank and payment processing fees.
You agree that we will suspend access to any and all accounts that you have with us in the event of a chargeback by a credit card company or any other similar action by a payment provider allowed by us in connection to your subscription purchase. Account reactivation will be processed at our discretion and only after we receive payment for unpaid purchases.
You also agree to bear the cost of any fees that may be incurred as a result of chargebacks or any other payment disputes brought by you, your bank, or the payment provider you are using. Our current reinstatement fee is $45.