This refund policy was last updated on June 10, 2021. Refunds requested for the purchase of any Spylix software will be subject to this refund policy. This Policy will among other things determine your right purchase along with ant necessary restrictions and exclusions. Please read it very carefully.
If you have a complaint after purchasing our service, please contact our customer service department. All complaints are forwarded to the customer support department for remedial action. If your complaint is not inline with our terms and conditions, it can only be addressed after going through our customer support department.
You can only get a refund within 30 days of your purchase and only if the reason for your refund request doesn’t conflict with this refund policy as described below：
Refunds for upgrades or downgrades to or from Spylix subscription plans cannot be processed.
To initiate a refund request, please contact our reseller at Paddle.net and will be process the request within 7 working days.
If a credit card company or any other payment service issues a refund for your purchase, you agree to terminate access to all accounts you may have with us. We will only reactivate the accounts upon receiving the outstanding payment.
You also agree to incur any costs that may arise from refusal of payment or payment disputes you may have raised with your bank or service provider, including disputes that require legal redress. Our restoration fee is $45 (USD).