Refund Policy

This refund policy was last updated on June 10, 2022.

All refund requests for Spylix software shall adhere to this Refund Policy.

Please read this policy very carefully before placing an order on our website as it outlines your rights regarding the software purchase, including all restrictions and exclusions.

If you purchase Spylix software through a third-party reseller and you want to get a refund, you will need to apply for a refund with the reseller. Find out more details about this here.

General

If the software you purchased has technical issues that the Spylix technical support team is unable to resolve, you may be eligible for a full refund in accordance with this Refund Policy. Please note however that you are encouraged to accept professional help from our Customer Support Team to avoid the lengthy refund application process. Contact Our Support Center via [email protected]

Refund Conditions

Subject to the refund conditions outlined in this Refund Policy and any other applicable laws, you may be eligible for a full refund within 14 days after your purchase as long as your refund request meets the following conditions:

Refunds will not be issued if a refund request is made more than 14 days after the initial purchase.

The refund only applies to the primary Spylix subscription (the first purchase).

Any additional Spylix subscriptions that you purchase cannot be refunded in the same request.

You will not get a refund if you lose the private encryption key which can result in data loss, temporary loss of access to your unique user panel, and several other inconveniences.

You will not get a refund if you fail to re-install or re-link Spylix software if the software or the operating system on the target device is updated.

You will not get a refund if the target device doesn’t comply with the Spylix Compatibility Policy.

You will not get a refund if the target device loses connection with the Spylix subscription due to the loss of an internet connection, a factory reset, or an update of the device’s operating system.

You may also be ineligible for a refund if the reasons are beyond Spylix’s control. These reasons can include, but are not limited to:

  • The target device is not owned by you or the target device is not used by your child or ward
  • The target device doesn’t have internet access
  • If you change the carrier operator on the target device, leading to the loss of internet connectivity on the device which can affect the function of Spylix.
  • If you update the operating system on the target device
  • If you reset the target device to factory settings
  • If you fail to follow the installation guidelines provided by our customer support team via email or telephone call
  • If you refuse technical assistance
  • If you don’t have physical access to the target device or you have forgotten the password to unlock it.
  • If you had not received the data saved on the target device before Spylix was installed on it.
  • The target device is running an operating system that Spylix doesn’t support. We support all operating systems except Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10, or Bada.
  • You intended to use Spylix on more than one device using one subscription when the subscription doesn’t allow for Spylix use in several target devices simultaneously.
  • Personal reasons, including “I’ve changed my mind,” “I made a mistake,” etc.
  • If you are unable or unwilling to jailbreak (iOS) or root (Android) the target device to access advanced monitoring features (WhatsApp, Skype, Viber monitoring, etc.)
  • If Spylix was de-linked from the device by anti-virus software, the target device’s owner or other services.

Third-Parties’ Products

Refunds will not be used if the reasons for the refund request are beyond Spylix’s control. These can include but are not limited to;

  • If you change carriers, causing the loss of internet connectivity which can affect the function of the third-parties’ products.
  • You fail to follow the installation guidelines of the third-party’s customer support team provided via email or phone call.
  • Personal reasons, including “I’ve changed my mind,” “I made a mistake,” etc.
  • If the user doesn’t execute or violates the guidelines, instructions, terms of use, license agreement, and/or other agreements, documents, and recommendations offered by the third-party provider.

Prolonging a Subscription

Non-refundable.

Upgrades/Downgrades

Refunds will not be issued for upgrades and downgrades to or from a Spylix subscription plan.

Refund Procedure

You initiate a refund process by sending a refund request on paddle.net. The refund request will be processed as soon as possible. If a refund is issued, 9% of the refund amount will be deducted to cover bank and payment processing fees.

Chargeback

You agree that we will suspend access to any and all accounts that you have with us in the event of a chargeback by a credit card company or any other similar action by a payment provider allowed by us in connection to your subscription purchase. Account reactivation will be processed at our discretion and only after we receive payment for unpaid purchases.

You also agree to bear the cost of any fees that may be incurred as a result of chargebacks or any other payment disputes brought by you, your bank, or the payment provider you are using. Our current reinstatement fee is $45.